This podcast series is about effective communication – within families, within professional teams, between professionals and families – and how a consistent warm approach can be much more effective in leading to positive change than trying to persuade by forceful argument (no matter how reasoned).

Autism, ADHD, alcoholism, drugs, gambling, eating disorders, mental health problems and many special educational needs – all can involve difficult or ‘challenging’ behaviour.

When the individual who needs special care may have distorted thinking, may misunderstand other people’s intentions, actions, events, may be frustrated and distressed due to unknown or unrecognised factors (even sound or touch) – the picture becomes even more complex.

Whether you’re a professional – e.g. social worker, psychiatrist, doctor or other support worker – or a home/family carer, this site aims to provide the information and tools needed to build the most effective 24-hour care possible for the individual at the centre of all support efforts.